Return, Refund & Cancellation Policy

At BloomLine Designs, each product is created specifically for you. Because our products are personalized, customized, or made to order, we take great care throughout the design and production process. Please review the following policies before placing your order.

Custom & Personalized Items

All BloomLine Designs products are personalized, customized, or made to order. For this reason, all sales are final, and we are unable to accept returns or exchanges due to preference, change of mind, or customer ordering errors.

If your item arrives damaged, defective, or differs from the approved design due to an error on our part, please contact us so we can make it right.

Cancellations

Orders may be canceled before design or production has begun.

Once design work or production has started—including designing, printing, engraving, cutting, assembly, or other preparation specific to your order—the order can no longer be canceled or refunded.

Because we begin working on orders as quickly as possible, please contact us promptly if you need to request a cancellation.

Order Changes

Small changes may be requested as long as production has not yet begun. Minor changes that do not substantially alter the original design or product will generally not incur an additional charge.

Changes that affect the design, size, materials, quantity, or overall scope of the order may result in a price adjustment. We will communicate any additional cost before proceeding with the requested change.

Once production has begun, changes may no longer be possible.

Design Proofs & Customer Approval

When a design proof is provided, customers are responsible for carefully reviewing all details before approval. This includes, but is not limited to:

• Names and spelling

• Dates

• Contact information

• Colors and design selections

• Sizes and quantities

• QR codes, URLs, social media handles, and other supplied information

• Layout and overall design

Once a proof has been approved, BloomLine Designs will produce the item according to the approved design.

We are not responsible for errors that were included in an approved proof or resulted from incorrect information supplied by the customer. If a replacement is requested because of an error that was supplied or approved by the customer, the customer will be responsible for the cost of the replacement.

If BloomLine Designs makes an error that differs from the approved proof, we will work with you to correct the issue at no additional cost.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 3-5 days of delivery. We may request photographs of the item, packaging, shipping box, and/or shipping label so we can evaluate the issue.

If the issue is determined to be the result of an error by BloomLine Designs or damage occurring during shipment, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please do not discard damaged products or packaging until we have reviewed your claim.

Return Shipping

Because our products are customized and made to order, returns are generally not accepted.

If we authorize a return under special circumstances, the customer is responsible for return shipping costs unless the return is the result of an error by BloomLine Designs or a defective product.

Original shipping charges are non-refundable unless the return or refund is due to an error on our part.

Sale & Clearance Items

All sale and clearance items are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or incorrect due to an error by BloomLine Designs.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.

Questions or Concerns

We want you to love the item we create for you. If you have a question about your order, customization, design, or this policy, please contact BloomLine Designs before placing your order or approving your final design.

We are always happy to answer questions and help ensure your order is exactly what you intended!