Frequently Asked Questions

Have a question? You're in the right place! We've gathered answers to some of the most common questions about ordering from BloomLine Designs.

Still need help? We'd love to hear from you at Contact@bloomlinedesigns.com.

Custom Orders & Personalization

Are all BloomLine Designs products customized?

Yes! Our products are personalized, customized, or made to order. Depending on the item, you may be able to select names, wording, colors, business information, logos, QR codes, NFC links, sizing, and other design details.

Customization options vary by product, so please review the individual product listing for available choices.

Can you create something that isn't currently listed on your website?

Absolutely! We love creating custom pieces and are happy to discuss an idea with you.

Send us an email at Contact@bloomlinedesigns.com with a description of what you're looking for. If you have inspiration photos, dimensions, colors, or other helpful details, please include those as well.

We'll let you know whether your idea is something we're able to create.

Can I send you my business logo?

Absolutely! Many of our custom business products can incorporate your logo or branding.

For the best results, please provide the highest-quality version of your logo available. Vector files such as SVG, EPS, or PDF are preferred when available, but other high-resolution file types may also work.

If we're concerned about the quality of the file you've provided, we'll contact you before production.

Will I receive a design proof?

When a product requires design approval, we'll provide a digital proof before production begins.

Please carefully review your proof for spelling, dates, contact information, colors, layout, QR or NFC destinations, and any other personalized details.

Production will begin after the required approval is received.

What happens if I find an error after approving my proof?

Please contact us immediately.

If production has not started, we may still be able to make the correction.

Once production begins, changes may no longer be possible. Customers are responsible for information they supplied or approved, so please review your proof carefully before approving it.

If BloomLine Designs makes an error and your finished product differs from the approved proof, we'll work with you to make it right.

Can I make changes to my order after placing it?

Small changes are usually okay as long as production has not started.

Minor adjustments generally do not have an additional fee. Changes that significantly affect the design, size, materials, quantity, or scope of the original order may change the price.

We'll let you know about any additional cost before proceeding.

Processing & Shipping

How long will my order take?

Our standard processing time is approximately 5–7 business days, unless otherwise noted on the product listing or communicated with you.

Because our products are customized, larger, more detailed, or high-quantity orders may require additional production time.

Shipping/transit time is separate from our processing time.

When does my processing time begin?

For orders requiring additional information, artwork, or design approval, processing cannot fully move forward until we've received everything needed to complete your order.

Delays in providing information or approving your proof may delay your estimated completion date.

What shipping carrier do you use?

We generally ship using USPS, unless another shipping method or carrier has been arranged.

Tracking information will be provided when available.

Do you ship internationally?

At this time, BloomLine Designs ships within the United States only.

Can I rush my order?

If you need an order by a specific date, please contact us before placing your order.

We'll let you know whether your requested timeline is possible based on our current production schedule and the complexity of your order.

Choosing expedited shipping does not automatically shorten production time.

Returns, Cancellations & Problems

Can I return or exchange my order?

Because BloomLine Designs products are personalized, customized, or made specifically for you, all sales are final.

We do not accept returns or exchanges due to change of mind, preference, or customer ordering errors.

If we've made an error or your product arrives damaged or defective, please contact us so we can review the issue.

Can I cancel my order?

Orders may be canceled before design work or production has begun.

Once design or production has started, the order can no longer be canceled or refunded.

If you need to cancel, please contact us as quickly as possible.

What if my order arrives damaged or incorrect?

Please contact us within 5–7 days of delivery.

Include your order number and photographs of the product and packaging when possible. Please keep all packaging until we've had an opportunity to review the issue.

If BloomLine Designs made an error or your item was damaged during shipping, we'll work with you toward an appropriate resolution.

What if tracking says my package was delivered, but I can't find it?

First, check around your delivery location, mailbox, porch, garage, side doors, and with household members or neighbors.

You may also want to contact your local post office or shipping carrier, as they may have additional delivery information.

If you still can't locate your package, contact us and we'll assist where reasonably possible.

QR Codes & NFC Products

What's the difference between QR and NFC?

Both make it easy for customers or guests to connect with your digital information—just in different ways.

A QR code is scanned using a phone's camera, while NFC allows someone with a compatible device to simply tap or hold their phone near the NFC area.

Depending on the product, you can connect people directly to your website, social media, review page, booking page, menu, Wi-Fi information, payment link, event information, photo uploads, and much more.

Do I need to know how to set up QR codes or NFC?

Not at all! That's what we're here for.

Simply tell us what you'd like your customers or guests to be able to access and provide the necessary link or information. We'll take care of creating the QR code and/or programming the NFC component when applicable.

Will NFC work with every phone?

Most modern smartphones support NFC, but compatibility can vary depending on the device, operating system, settings, phone case, and other factors.

For products that include both QR and NFC, customers have two convenient options: tap or scan.

Where can I learn more about QR & NFC products?

We've created a simple guide that explains how everything works, what you can link to, and some of the ways QR and NFC products can be used for businesses, events, rentals, and more.

Visit our Tap. Scan. Connect. — How QR & NFC Works page to learn more.

Products & Materials

Will my product look exactly like the photos?

We make every reasonable effort to represent our products accurately, but slight variations may occur.

Materials, engraving, printing, handmade assembly, lighting, photography, and screen settings can all result in small differences between the product shown online and your finished item.

These minor variations are part of the custom fabrication process and do not generally affect the quality or function of the product.

Are props shown in product photos included?

Unless specifically stated in the product description, props, decorations, and other items used to style product photographs are not included.

Please refer to the individual product listing for exactly what is included with your purchase.

Are your products handmade?

Our products are custom-created and produced using a combination of design work and fabrication methods that may include laser cutting, engraving, full color UV printing, 3D printing, assembly, and hand finishing.

Every order is carefully inspected before shipment.

Business & Bulk Orders

Do you offer products for businesses?

Yes! We create custom products for businesses, including signage and products incorporating logos, business information, QR codes, NFC technology, and other custom elements.

Do you accept bulk or large-quantity orders?

Yes, depending on the product and our current production schedule.

Please contact us before placing a large order so we can discuss quantity, customization, pricing, and estimated production time.

Still Have Questions?

We're happy to help!

For questions about products, custom projects, existing orders, or an idea you'd like us to create, contact:

BloomLine Designs
Contact@bloomlinedesigns.com

When contacting us about an existing order, please include your name and order number so we can assist you as quickly as possible.

We look forward to creating something just for you!